Privacy Policy

1. Introduction

Maxgen ("we", "us", "our") supplies electrical accessories and ELV systems to contractors, integrators, and developers. This policy explains what information we collect through maxgen.com.sa, why we collect it, and how we handle it.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact form submissions — name, phone number, email, and your message.
• Requests for quotation (RFQ) — contact name, company, phone, email, the items you're requesting a quote for, and any bill of quantities (BOQ) file you upload.
• Job applications — name, email, phone number, and the role you're applying for.
• Stock alert sign-ups — email and/or phone number.

We also collect limited usage data automatically via Google Analytics — pages viewed, general device/browser type, and approximate location — to understand how the site is used. See Section 4 below.

3. How We Use Your Information

• To respond to your inquiries and prepare formal quotations
• To process and follow up on job applications
• To send order, quote-status, and account-related email notifications
• To understand aggregate site usage and improve the catalog and site experience

We do not use your information for automated marketing campaigns, and we do not sell your information to third parties.

4. Cookies & Analytics

This site uses Google Analytics (GA4) to measure traffic and usage, which sets cookies in your browser. We don't use separate advertising or cross-site tracking cookies. You can control or block analytics cookies through your browser settings or a browser extension.

5. How We Share Information

We share information only with the service providers that help us operate this site:

• Resend — to deliver transactional emails (quote confirmations, alerts, application receipts).
• Google Analytics — for aggregated site usage statistics.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Data Storage & Security

Information you submit is stored on infrastructure we operate and manage directly, with access restricted to authorized personnel. Uploaded files (such as BOQ documents) are stored using the same access controls. While we apply reasonable technical and organizational safeguards, no method of storage or transmission is completely secure, and we can't guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the details below. Depending on your location, you may have additional rights under applicable data protection law, including Saudi Arabia's Personal Data Protection Law (PDPL). We'll respond to verified requests within a reasonable timeframe.

8. Children's Privacy

This site is intended for business use by contractors, integrators, project engineers, and other commercial users. It is not directed at, and we do not knowingly collect information from, individuals under 18.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date above reflects the most recent revision.

10. Contact Us

Questions about this policy or your information can be sent to support@maxgen.com.sa, or by post to Building No. 2613, Al-Malaz, Salah Ad Din Al Ayyubi Rd, Riyadh 12841, Saudi Arabia.